Branch Corporate Management Services
Directorate: Internal Communications and Client Services
SALARY: R269 214 per annum (Level 07)
REQUIREMENTS: An appropriate bachelor’ degree/national diploma in Public Relations or any related qualification. An additional one-year Call Centre certificate or onsite training. A minimum of one (1) to two (2) years of proven Call Centre experience in the handling of inbound/ outbound calls will be an added advantage. Proficiency in English is a requirement and the ability to speak at least two (2) other official languages would be an added advantage. Computer literacy which includes a good knowledge of Microsoft Office packages. Good telephone etiquette. Good communication skills both written and verbal. Good interpersonal skills. Ability to take ownership of inquiries and queries. Self-motivated and disciplined. Good ethics. Excellent customer/ client orientation. Innovative and energetic.
DUTIES: Respond to incoming calls efficiently and effectively. Inform clients by explaining procedures, answering questions, and providing information concerning the Department of Higher Education and Training. Obtains client information by interviewing them and verifying information. Resolve inquiries/queries by sharing accurate and adequate information. Handle Presidential Hotline inquiries and queries. Strive to answer the caller in his/her own preferred language. Maintain ownership of a query even if it has been referred to other units by following it up until it is finalized. Adhere to time frames. Maintain communication equipment by reporting problems. Maintain client service delivery standards at all information-sharing points. Ensure customer satisfaction. Provide callers with services that exceed their expectations.
ENQUIRIES: Mr. P Mtshali Tel No: 012 312 5089 / Mr. R Kgare Tel No: 012 312 5442 / Mr. D Moyane Tel No: 012 312 5165
APPLICATIONS: DHET invites applicants to apply online on the New Z83 form by accessing the Departmental Website (click the ‘apply now button) or http://z83.ngnscan.co.za/apply and follow the easy prompts/instructions.
NOTE: Upload the supporting documents namely, (1) a comprehensive CV, and (2) copies of all qualifications (including matriculation), identity document, valid driver’s license, and any other document (where required). A fully completed and signed Z83 form and a detailed Curriculum Vitae will be considered. A user guide and ‘how to videos will assist in how to compete for the form and digital signature. Only shortlisted candidates will be required to submit certified documents/copies of qualifications and other relevant documents to support the application on or before the day of the interviews.
CLOSING DATE: 30 December 2022