Reference Number: refs/015779
Directorate: Information Communication Technology Operations and Network Solutions Support Services
Number of Posts: 1
Package: R269 214 per annum (plus benefits)
Enquiries : Mr. Elvis Mpateni Tel: 011 2402608

Requirements: Grade 12 plus National Diploma (NQF level 06) or 4-year Degree (NQF Level 07) in Information Communication Technology, Information Technology, Computer Science or Informatics and A+, N+ certificates recommended. 1-2 years experience in ICT Desktop Support. Must have a valid driver’s license. COMPETENCIES: Knowledge of the Microsoft environment including Windows Operating Systems and Microsoft 365.

Duties: Provide 1st Line and 2nd Line desktop support. Set up and configure PCs, laptops, printers, and other ICT equipment. Respond to user problem requests and perform technical support of transversal applications. Diagnose, solve, document, and report a wide range of problems (hardware and software including Microsoft 365 Applications). Keep a record of maintenance activities and system performance. Provide ICT Support to GDARD Regional offices and Nature Reserves. Ensure maintenance of PCs, laptops, printers, and other ICT equipment. Ensure repairs of PCs, laptops, printers, and other ICT equipment. Check hardware warranties and liaise with equipment manufacturers. Perform ICT Equipment Health Checks. Ensure functionality of power points for desktops or ICT equipment. Resolve technical problems relating to desktop computing equipment. Ensure that power points for desktops are prepared/ functional for connectivity. Document and keep a record of all allocated ICT Equipment. Attend ICT directorate and Sub directorate meetings. Prepare and submit weekly, monthly, and quarterly reports to the supervisor. Prepare submissions for training needs etc. Prepare and submit Asset Movement forms for all the allocated ICT Equipment to Assets Management.

Notes: To apply for the above position, please apply online at or Hand Deliver on the Ground floor, Main entrance 56 Eloff Street, Umnotho House Johannesburg. The application must include only the completed and signed new Z83 Form, obtainable from any Public Service Department or on the DPSA website link: and a detailed Curriculum Vitae. Certified copies of the Identity Document, Grade 12 Certificate, and the highest required qualifications as well as a driver’s license where necessary, will only be submitted by shortlisted candidates to Human Resources on or before the day of the interview date. Failure to do so will result in your application being disqualified. Foreign qualifications must be accompanied by an evaluation report issued by SAQA. It is the applicant’s responsibility to have all foreign qualifications evaluated by SAQA and to provide proof of such evaluation report. The Department’s intention is to promote retrospective (Race, Gender, and Disability) in the Public Service through the filling of this post. Preference will be given to Females, Youth, and people with disability in accordance with the departmental employment equity Plan. The Department reserves the right not to appoint. Please ensure that you submit your application before the closing date as no late applications will be considered. If you apply for more than 1 post, please submit separate applications for each post that you apply for. Due to the large number of applications we envisage receiving, applications will not be acknowledged. The department does not accept applications via email or fax. correspondence will be limited to shortlisted candidates only. Applicants must declare any pending criminal, disciplinary, or any other allegations or investigations against them. Should this be uncovered during/after the interview took place, the application will not be considered and in the unlikely event that the person has been appointed such appointment will be terminated. The successful candidate will be appointed subject to positive results of the security clearance process. The successful candidate will be required to enter into an employment contract and sign a performance agreement with the Department. Should, during any stage of the recruitment process, a moratorium be placed on the filling of posts, or the Department is affected by any process such as, but not limited to, restructuring or reorganization of posts, the Department reserves the right to cancel the recruitment process and re-advertise the post at any time in the future NB: For assistance with online applications, visit the following centers: 78 Fox Street, Marshalltown or Maponya Mall at Thuso House next to Home Affairs. It is the Department’s intention to promote retrospective (Race, Gender, and Disability) in the Public Service through the filling of this post. It is the Department’s intention to promote equity through the filling of all numeric targets as contained in the Employment Equity Plan. To facilitate this process successfully, an indication of Race, Gender, and Disability status is required. Female candidates are encouraged to apply for promotion of the Department’s Employment Equity and Disability targets. If you do not receive any response from us within 3 months, please accept your application was unsuccessful.

Employer: Department of Agriculture and Rural Development
Location: Johannesburg
Closing Date: 23-12-2022

Criteria Questions
Do you have 1-2 years of experience in ICT Desktop Support?
Do you have Grade 12 plus an appropriate Bachelor’s Degree (NQF level 7) in Information Systems or Informatics as recognized by SAQA?
Do you have a valid driver’s license?

Please Notes: Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was unsuccessful.